In today’s complex world, getting a new system or service installed in multiple remote locations can be difficult. In fact, most carriers today do not meet their own committed installation due dates. Less than 50% of these types of projects are installed on time. There are always multiple vendors of equipment, often multiple carriers including IXC’s and LEC’s, a variety of PC’s and server systems and software to get installed and running, point of sale hardware and software to set up and make operational, a multitude of “head end” issues and concerns, and facilities based wiring and infrastructure to “deal with” in order to get a new service installed, tested, and turned up. NAP can help in all of these categories by engaging our experienced project managers, who have a combined total in excess of 25 years of experience in coordinating, managing & driving projects to completion. By engaging a professional project manager, whom is experienced in wide area systems “rollout”, NAP is averaging over 90% installed-on-time statistics. NAP’s Project Management service provides focused and experienced personnel to coordinate the activities leading to a successful wide area project completion, whether it is an equipment installation, wiring job, telco demarc extensions, move-add-change work, system upgrade, site survey, or equipment re-configuration. We use appropriate technology, tools and escalation methods to achieve results.

Another fundamental advantage NAP has involves its 450 subcontractors nationwide, in the UK, Mexico, Canada, and the Caribbean. Our project managers have access to over 2000 field engineers, and 127 parts depots. A very broad spectrum of services can be provided on short notice in order to drive a project to completion. NAP personnel are not limited by restrictive bureaucracy or narrow scopes of work. If you need it done, we can get it done quickly; from loading software, to installing wiring, to installing routers, hubs, switches, key systems, firewalls, or pc’s, we can react quickly to almost any need the situation presents. Our project managers can deliver results by using their years of experience, and by engaging our broad spectrum nationwide resources.

CUSTOMER BENEFITS

• Much higher probability of getting project installed “on time” and within a designated budget
• Customer may apply their personnel to other business requirements
• NAP provides a single point of contact and accountability for a wide variety of issues and concerns
• Improved responsiveness to issues affecting project schedule

NAP SERVICES & RESPONSIBILITIES

• Gather information from customer to outline scope of project, including expectations and responsibilities
• Designate a project manager to coordinate and oversee all aspects of the project
• Develop and monitor project plan and related schedules
• Communication point for all project resources (NAP, customer, third-party suppliers, subcontractors)
• Ensure accuracy of all information and its flow between project resources
• Ongoing project assessment & reports through regularly scheduled meetings, conference calls, status reports
• Proactively address any and all issues that affect the overall objective or timely completion of the project
• Acceptance testing

CUSTOMER RESPONSIBILITIES

• Establish a single point-of-contact for coordination with NAP’s project manager
• Confirmation of scheduled activities and information
• Provide information and documentation as requested by NAP’s project manager
• Provide access to project site(s) as needed
• Ensure that “customer responsible” activities are completed per project plan/schedule
• Notify NAP of any network changes that may affect the scope of the project (such as additional hardware or software)
• Notify NAP of any schedule changes that affect the project timelines