NAP can provide service contracts on a variety of products to meet a customer’s need for network uptime. The hours of coverage are based on your contract commitment. 8 X 5, 7 X 24, phone support, or time and materials options area available. Standard response times are either 4 hour or next day, but many other coverage plans can be developed. Service reports are provided monthly and they include a variety of charts and tables representing the last month’s calls, response times, resolution categories, and some trending info. Other reports are available upon request.

The typical devices NAP provides maintenance support for are:

• Analog Leased Line Modems
• Digital Service Units
• Dial Modems
• Wireless Modems
• Routers
• Multiplexers
• LAN devices
• Network Management Systems