NAP’s Installation Service is designed to be a complete solution for an installation project of any size or complexity. Our objectives are the same as our customer’s: install your infrastructure quickly, efficiently, and at a price you can afford. Installations require many functions that need to be capably coordinated, from site preparation, to device staging & deployment, to vendor coordination. NAP’s project managers are experienced in applying a thorough and efficient end-to-end installation methodology that addresses all elements of a successful installation. To ensure that installation projects are completed on time and within budget, NAP’s implementation team customizes a project plan that encompasses all elements of a thorough installation: design/configuration review, resource planning, site preparation, equipment testing & delivery, roll-out schedules, acceptance testing, contingency planning, documentation and status reviews. NAP’s technical support team assists the project manager through each stage of the implementation to make sure your specified business and technical requirements are met. Customized reports and regularly scheduled project reviews give customers important statuses on each stage and location in the project. The result is an infrastructure you can depend on from the day we install it.

CUSTOMER BENEFITS

• Designated implementation manager for single point of contact, ensuring effective and efficient communication
• Customized implementation plan is developed based on customer’s documented requirements
• Incorporates NAP’s Staging & Configuration Services for equipment testing, storage & deployment
• Planning processes ensure that your systems and/or infrastructure are installed on time and to customer’s specifications
• Experienced managers & technical staff minimize installation delays caused by improper coordination and/or technical failures
• Reduced on-site time keeps disruption to normal business activities at a minimum
• Contingency planning decreases the risk of a delayed or long-running installation due to faulty materials
• Acceptance testing assures improved system reliability and performance
• Expert assistance supplements the customer’s staff
• NAP’s experienced implementation team minimizes the strain on a customer’s in-house resources, allowing them to focus on other core business issues & operations
• Project information is readily available to customers through custom reports & regular status reviews
• Project costs can be accurately tracked with NAP’s detailed invoicing process
• Documented site information includes all pertinent facts, such as equipment model & serial numbers, circuit ID’s, configurations, cabling, site contact information, etc.
• Execution of implementation planning results in optimum system performance and reliability
• Project documentation is archived on NAP’s systems for future reference

NAP SERVICES & RESPONSIBILITIES

• Gather specific customer information on the scope of work requested
• Prepare customized project plan & schedule for installation per customer’s timelines
• Schedule site surveys, where needed, to document location of equipment, power sources and circuits, and note any necessary preparations to site to ensure smooth installation
• Per customer’s request and assignment, NAP will schedule all necessary site preparations, including cabling, wiring, power requirements, environmental modifications, and other as needed and approved by customer
• Incorporate all aspects of Staging & Configuration Services as applies to the project
• Coordination and confirmation of all resources for on-site installation, ie site contact, field engineer, internal technical resources, equipment delivery
• Where NAP is the telecommunications carrier agent, will ensure that any new telecommunications services are installed, properly tested, and clearly identified prior to new equipment installation
• Install equipment per customer directions and NAP installation specifications
• Power up system, troubleshoot as necessary
• Download and configure system specified software where necessary
• Test equipment and ensure customer satisfaction
• Clean up area & remove old equipment per customer’s requirements
• Document project activity and schedule regular service reviews with customer
• Document site & project information for ready access by customer for future reference

CUSTOMER RESPONSIBILITIES

• Convey requirements to NAP sales team at consultation
• Contact & billing information on file with NAP (per Customer Information/Credit App)
• Approve, by signature, NAP’s Scope of Work & Pricing after internal purchase approval process is completed
• Provide all necessary information on applications, technologies, configurations, sites to properly plan the installation project
• Supply list of project contacts and site contacts
• Provide timely access to installation sites per the confirmed installation schedule
• Where not assigned to NAP, prepare installation site per NAP specifications, including proper environment conditions, adequate power, proper cabling installed, etc.
• Where NAP is not the designated telecommunications carrier agent, customer will need to ensure that any new telecommunications services are installed, properly tested, and clearly identified prior to new equipment installation
• Coordinate, install, and configure all non-NAP equipment unless otherwise agreed
• Provide contacts & availability for testing during on-site installation to give acceptance of completed install
• Invoice payment within designated payment terms