NAP currently has a staff of 23 full & part-time employees that are used to engage, manage, and support a varying amount of remote contractors, and interfaces with our customers and vendors. Our team is divided into 4 basic areas:

• Administration
• Sales
• Carrier Services/Client Services
• Technical Services

ADMINISTRATION:

Thomas J. Koll, CEO: Tom has been in the communications industry for 20 years with a wide range of experiences starting as a technician. Various positions have included both customer and vendor roles, as analyst, systems engineer, sales person, and in sales management. Tom started NAP nearly a decade ago and has grown the company from a local equipment provider into one providing nationwide field services and major telecommunications services from major telco carriers AT&T, MCI, Sprint and others. NAP is constantly ranked top carrier agent nationwide.

Doug Plooster, President: Doug has 15 years experience in the telecommunications industry, in carrier sales and sales management, most recently as AT&T’s Director of Sales. Doug brings a concentrated focus on the expansion of our carrier sales & support division, and also oversees all operational aspects of the company.

Linda Sexton, Sales Support and Admin Director: Linda has been with the company since 1994, helping to put together a wide variety of business practices, accounting tools, support methods, and internal support programs. Previous to NAP Linda had a variety of positions involving office management and administrative support.

Jim McArdle, Finance Manager: Jim has 30 years experience as an accountant, and as a small business owner. Jim is responsible for all internal accounting practices and processes, expense management, purchasing, and all our financial relationships with vendors, customers, and financial institutions. Jim combines financial expertise with common sense to give NAP a sound financial base.

Patty Zenz, Reception and Billing:

Other finance, business, and administrative support is provided by:

SALES:

John Meyer: John comes to NAP with 16 years of experience in the telecommunications industry, most recently as an Account Executive with AT&T. John’s experience with a wide-range of customers in the telecom field, from Fortune 500 companies to the start-up entrepreneur, makes him a great resource for our customers in providing solutions that meet their unique needs.

Lisa Tunell:

Kevin Juntunen:

CARRIER SERVICES/CLIENT SERVICES ORGANIZATION:

Anne Wong: Anne has been with NAP since 1999, after a long and successful career with AT&T. Although she is often involved in all aspects of the carrier team activities, Anne’s focus is in pre-sales carrier support. She has also become our carrier specialist, and is able to interface with the variety of carrier companies for whom we serve as agents.

Maureen Murphy: Before coming to NAP in 2000, Maureen enjoyed a long and successful career at AT&T as a support specialist. She now works exclusively as our project manager for one of our largest customers on their new store roll-outs for telecom services.

Wanetta State: Wanetta has been with NAP since 2000, after serving as a support specialist with AT&T for many years. Wanetta is well-known for her customer service orientation, and provides proven experience as a project manager for complex customer projects. She is currently assigned to one of our largest customers as a dedicated, on-site project specialist.

Jennifer Snyder: Jennifer comes to NAP with a wealth of experience in the communications industry from her tenure at Wam!Net. Jennifer currently supports our customer base in pre-sales support, provisioning telecom services, and project management. Her proven skill sets make her a great fit for the requirements of our Client Services Organization.

Bonnie Boller:

Becky Zenz:

Lisa Palmer:

TECHNICAL SERVICES:

The Technical Services department is involved in a wide variety of tasks required to conduct the business of providing installation, staging, maintenance, design, project management, and consulting. NAP’s business model involves the extensive use of contractors nationwide in delivering these services. From security audits to inside wiring, NAP uses its central site call coordinators to interface to the customer, gathering information about the scope of work, and dispatching an appropriate technician to the job site. Once the call is set up and progressing properly, the coordinators hand it off to NAP’s tech support to assure the proper skill set and guidance for each call. The amount of subcontractors that are used changes in proportion to the scale of the current active projects. NAP maintains a list of approximately 7000 independent contractors nationwide.

CALL COORDINATORS:

Peggy Schwartz: Peggy comes to us after 20+ years at Qwest, serving in a variety of positions, but lastly as a field support supervisor. She has a terrific customer service orientation, and is a great fit with our call coordinators. Peggy also serves as a liaison to the warehouse and general administrative staff in a variety of tasks that are related to the call support functions, and also maintains our subcontractor information database.

Nancy Olson:

TECH SUPPORT:

Todd McArdle: Todd has been with NAP since 2001, after many years as a tech support person for a local manufacturer. Todd’s primary duties involve supporting our remote field engineers, and supporting local customers requiring a variety of on-site networking services. He is trained in a wide cross section of applications, and has many certifications, including Cisco’s CCNP. His expertise in MS, PC hardware, as well as programming and communication technology, makes him perfectly suited to our duties as LAN administrator and webmaster.

Joel Chwialkowski:

Brad Bitzan:

Dwayne Sapp:

Laura Walz: