Network Access staffs resources to engage and support our customer accounts through efficient management of our internal teams, our field engineering resources, our vendors, and our telecommunications carriers. Our team is divided into 4 areas:

• Executive & Administration
• Sales
• Client Services
• Technical Services

EXECUTIVES & ADMINISTRATION:

Thomas J. Koll, CEO: Tom has been in the communications industry for 25+ years with a wide range of experiences starting as a technician. Various positions have included both customer and vendor roles, as analyst, systems engineer, sales and sales management. Tom started NAP Inc. in 1994 and has grown the company from a local equipment provider into one providing nationwide field services, and major telecommunications services from major telco carriers AT&T, Verizon, Sprint and others.

Doug Plooster, President: Doug has 20 years experience in the telecommunications industry, in carrier sales and sales management, most recently as AT&T’s Director of Sales. Doug brings a concentrated focus on the expansion of our carrier sales & support division, and also oversees all operational aspects of the company.

Linda Sexton, Support Services Director: Linda has been with the company since 1994, helping to put together a wide variety of business practices, accounting tools, support methods, and internal support programs. Previous to NAP Linda had a variety of positions involving office management and administrative support.

Jim McArdle, Finance Manager: Jim has 30 years experience as an accountant, and as a small business owner. Jim is responsible for all internal accounting practices and processes, expense management, purchasing, and all our financial relationships with vendors, customers, and financial institutions. Jim combines financial expertise with common sense to give NAP a sound financial base.

Under the direction of our executives, NAP Inc.'s administrative team provides support in the areas of internal systems & processes, human resources, vendor management, billing reconciliation, warehouse management, equipment procurement, and general administrative duties.

SALES:Our sales team has a combined total of 50+ years of experience in the telecommunications industry, several of them coming to us from major carriers such as AT&T. Their experience with a wide-range of customers in the telecom field, from Fortune 100 companies to the start-up entrepreneur, makes them a great resource for our customers in providing solutions that meet their unique needs.

CLIENT SERVICES ORGANIZATION:NAP Inc.'s Client Services Organization provides pre- and post-sales support to our sales team and customers in a variety of ways: research & development of customized solutions, technical consultations, resource management, telecom carrier provisioning with numerous carriers, project management, or any other unique requirements our customers need to have met. This team includes expertise in telecommunication services provisioning, project management, voice & data equipment procurement, and field services coordination and management of our nationwide network of 4000 screened & qualified subcontractors.

TECHNICAL SERVICES:The Technical Services department is involved in a wide variety of tasks required to conduct the business of providing voice & data services, including network design, solution implementation, and installation, staging, maintenance, and monitoring of voice & data network services and equipment. This team is also responsible for the day-to-day management of all on-site field engineers to assure proper closure to customer service requests, and to also manage monitoring alerts and escalations for network services outages with the appropriate carrier. Our internal LAN and WAN networks have been designed by this team, and are continually updated and monitored to assure proper connectivity to meet our customers' requirements.